The medical team triage all requests FOR A SAME DAY CONSULTATION  and appointments will be given in order of medical priority. Once capacity has been reached, you will be advised to seek medical advise via alternative options including the community pharmacy, phone first service or minor injuries. 

• phone us on 028 427 28854 / 28420, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with. We will use the information you give to direct you to the the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 028 427 28854 / 28420, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give to help us direct you to the most suitable health professional to help you.

Advice and treatment for minor ailments can be found at your local pharmacy or you can obtain good information by going online  

For adults, click here

For unwell children, you can also use the Children Symptom Checker here 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• same day appointment or one within 48hrs

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel online please click the link at the top of this page.

If you require urgent GP assistance outside of normal surgery hours please call 028 91 822 344. The doctors are based at Ards Hospital and cover:

• 8.30am to 6pm Monday, Tuesday, Wednesday, Friday
• 1pm to 6pm Thursdays are covered by emergency line on 07526084793
• Lunchtime closure – 1pm to 2pm
• Bank holidays are also covered by the out of hours GP service - 028 91 822344

All calls to doctors are recorded – this is not a walk-in service. Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you need an interpreter
• if you have any other access or communication needs

For information about urgent care and minor injuries services see our opening times page

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling before 10:30am on 028 427 28854 OR 427 28420.

You may only request a home visit if you are housebound or are too ill to visit the practice. The GP will telephone beforehand to ascertain your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to the receptionist which will enable the doctor to schedule house calls. 

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please note that in the time it takes for a GP to visit you at home, 3 or more patients can be seen in the surgery.