Contact Us
Portaferry Surgery
| Day | Opening hours |
|---|---|
| Thursday 3 April |
8:30am to 1pm
|
| Friday 4 April |
8:30am to 1pm
1:30pm to 6pm
|
| Saturday 5 April |
Closed
|
| Sunday 6 April |
Closed
|
| Monday 7 April |
8:30am to 1pm
1:30pm to 6pm
|
| Tuesday 8 April |
8:30am to 1pm
1:30pm to 6pm
|
| Wednesday 9 April |
8:30am to 1pm
1:30pm to 6pm
|
Telephone System
We often hear complaints from patients about difficulties getting through on the phones. The phone system is set up and managed by the South Eastern Trust. We have 5 incoming lines with 3 or 4 staff members answering the phones every morning. The 4th and 5th caller will go into the queue and after that you will hear an engaged tone.
Be aware that incoming calls can last up to 3 or 4 minutes depending on the caller so we appreciate your patience. Our receptionists do a very demanding and sometimes difficult job. The doctors prioritise all patient requests and they need to safeguard patient safety. Once they reach capacity, you will be advised to recontact the following day.
Important: If you need help when we are closed
If you require urgent GP assistance outside of normal surgery hours please call 028 91 822 344.
The out-of-hours doctors are based at Ards Hospital and cover evenings and weekends when the practice is closed.
Normal practice opening hours are:
- 8.30 am to 6pm Monday, Tuesday, Wednesday, Friday
- 1pm to 6pm Thursdays are covered by emergency line on 07526084793
- Lunchtime closure – 1pm to 2pm
- Bank holidays are also covered by the out of hours GP service - 028 91 822344
All calls to doctors are recorded – this is not a walk-in service. Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.