Welcome to Portaferry Surgery. From 1st June, repeat prescriptions should be requested in writing. Use your re-order form to tick the items you need and leave in to the health centre. Requests for a GP consultation for telephone advice or treatment can be made daily. Our GPs are extremely busy and will try their best to call you back, however they have to prioritise medically urgent cases. If you don't receive a call back today, then please ring again tomorrow.
For nurse appointments, test results and all other enquiries, please telephone after 10.30am but please note that our phone lines are less busy after 1.30pm. Thursday mornings are for urgent medical issues only.
Sometimes when you ring in, the doctors have filled all their consultation slots for the day and you will be given the following information:
The GP call lists are full for today and the doctors have no further capacity. You can telephone tomorrow at 8.30am to request a slot. If you feel your problem is urgent and can’t wait until tomorrow, I can take some details and pass them to the doctor to triage your request.
If it’s not urgent – please call back if your condition deteriorates. If you need attention after 6pm or at the weekend – please contact the out of hours service on 028 91 822 344. If your condition is serious or an emergency, then please call an ambulance or attend ED.
We understand your frustration with the current system, as we feel the same and the doctors would much prefer to be seeing patients face to face. However, we do have to follow the Covid guidelines. We have also been working with reduced capacity, with one GP on leave and due to a severe shortage in doctors, we have been unable to secure locum cover at the Practice. We anticipate this being the case until the end of the year.
(Site updated 05/11/2021)