The easiest way to order a repeat prescription is using the GP online system -Patient Access - GP appointments & prescriptions online You will need proof of identity and a valid email address. We can register your interest in the service and an email will be sent to you with information on how to register

You can also:

• bring the paper form to the surgery, Monday to Friday from 8:30am

We do not take repeat prescription requests over the phone or email.

Right to withdraw or withhold access

The Practice retains the right to withhold or withdraw access to the service, particularly where it is being abused, or has been abused in the past. Examples include, but are not limited to:

• Repeatedly making appointments then cancelling them online
• Any offensive messages included with medication requests
• Requesting Prescriptions you do not need.

Tutorial Videos

Whether you used Online Services in the past, or are completely new to the service, there are a number of tutorial videos available to help navigate the system. These can be found below:

• Create a Patient Access account
• Installing an Authenticator App - We recommend the FREE Google Authenticator (this may already be on your android phone)
• Link to a GP Practice
• Nominate a Pharmacy
• Request Repeat Medication

You can usually collect your prescription from your chosen pharmacy 3 to 5 working days after you have ordered it.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am
• fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. Please check your repeat order form for details on when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a Pharmacy (PSNI)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.