The easiest way to order a repeat prescription is using the GP online system -Patient Access - GP appointments & prescriptions online

Before registering, you will need to provide us with proof of identity and a valid email address. We will then register your interest in the service and an email will be sent to you with information on how to register. Patient feedback suggests that the info sent to you is very complicated and not very user friendly so we suggest you use our step by step guide Patient Access Guide online ordering (1).docx

We do not take repeat prescription requests over the phone or email.

Right to withdraw or withhold access

The Practice retains the right to withhold or withdraw access to the service, particularly where it is being abused, or has been abused in the past. Examples include, but are not limited to:

• Any offensive messages included with medication requests
• Requesting Prescriptions you do not need.

Tutorial Videos

Whether you used Online Services in the past, or are completely new to the service, there are a number of tutorial videos available to help navigate the system. These can be found below:

• Patient Access Guide online ordering (1).docx
• Create a Patient Access account
• Installing an Authenticator App - We recommend the FREE Google Authenticator (this may already be on your android phone)
• Link to a GP Practice
• Nominate a Pharmacy
• Request Repeat Medication

You can usually collect your prescription from your chosen pharmacy 3 to 5 working days after you have ordered it.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacist can usually answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

Our GP pharmacist is available for advice or queries regarding your prescribed medication. You can ring to book a callback and she will normally respond within 48 hours.

If you have a repeat prescription, we may ask you to come in for a regular review. Please check your repeat order form for details on when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

For minor ailments, before seeking a GP appointment, you should visit your local pharmacy. 

As qualified healthcare professionals, your community pharmacist will offer free advice and treatment for conditions such as:

• acne
• athlete's foot
• diarrhoea
• earwax
• groin area infection
• haemorrhoids
• headlice
• mouth ulcers
• oral thrush
• scabies
• threadworm
• vaginal thrush
• veruccae

Community pharmacy should also be your first port of call for sore throats, emergency contraception, uncomplicated urinary tract infection.  

https://online.hscni.net/our-work/pharmacy-and-medicines-management/community-pharmacy-services/pharmacy-first/

They can also advise on medicine that you can buy without a prescription for common ailments such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

Find a Pharmacy (PSNI)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.