Our experienced call handlers aim to ensure that patients are seen by the appropriate clinician in the right place and at the right time. This means you may be offered an appointment with someone other than a GP, such as a mental health practitioner, advanced nurse practitioner, first contact practitioner. You may also be advised to seek advice from an outside agency, such as the community pharmacy, phone first sercice, ED or services provided by voluntary sector.
You may also be advised to make a self-referral to secondary care when appropriate (see page on self-referral)
